Zoom Accessibility Features and Guidelines

Turn on Closed Captions

  1. In a Zoom meeting/webinar you are hosting, click the Closed Caption/Transcript button
  2. Select one of the following options:
    • Enable Auto-Transcription: Allows the system to provide live transcription. Participants will be notified that this service is turned on.
    • Assign a Participant to Type: Assigns a participant to type closed captions during the meeting,
    • I will type: Opens the closed captioning window for you to manually type the closed captions
    • Copy the API Token: If using a third party closed captioning service, this allows you to copy the URL to integrate the service with the meeting.

Enable “Always Show Meeting Controls”

  1. Select the “Home” tab.
  2. Select the Settings “gear” icon and a pop-up window will open.
  3. Select “View Advanced Features” (Windows) or “View Advanced Settings” (Mac). The Zoom website will open. Login if prompted. The “Meeting Settings” page will open.
  4. Navigate to the “In Meeting (Basics)” section of the Meeting Settings page.
  5. Enable “Always show meeting control toolbar.”


Enable the “Mute Participants Upon Entry” Feature

In your meeting settings, select the “Mute participants upon entry” checkbox (located under Meeting Options when scheduling a session). Participants will have to unmute their mics to participate. This feature will ensure less disruptions at the start of a meeting or webinar.

Additional Tips

  • Record your Zoom session
  • Communicate Keyboard Shortcuts ahead of time
  • Describe images and other visual content that is being displayed
  • Provide instructions on how participants can ask questions such as using non-verbal feedback like raising their hand via the Zoom console
  • Send any resource links you post in Chat via email as well
  • Limit use of Zoom polling and other outside software (Kahoot, etc)
  • If using the Whiteboard feature, describe what you are annotating


Contact Us

Phone: (614) 688-2828

Email: etshelp@osu.edu

Virtual Helpdesk: ets.osu.edu/vhd (opens Zoom)

Service Desk Locations:

Business Hours:
M-F 8:00 A.M.-5:00 P.M.

View My Tickets & Requests:
https://go.osu.edu/etsportal (external site)

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