Teaching, Learning, and Employee Resources

double-arrowInstructional Resources

ETS Instructional Design

Instructional design resources and services.

Digital Innovation and Media Studio

Access professional quality recording technology.

CarmenCanvas

Getting started, How-To's, FAQs, and Carmen support.

double-arrowMedia Resources

CarmenZoom

Getting started, hosting, recording, FAQs, support, and more.

Webinar Toolkit

Resources for hosting webinars/virtual events with CarmenZoom.

Mediasite

Record and upload lectures to Mediasite.

double-arrowEquipment and Software Services

Equipment Request

Request assistance with the specification, purchase, and installation of computers.

Software Applications

Access a variety of site-licensed software applications.

Communication & Collaboration

Tools and support for productivity, communication, and collaboration.

double-arrowAdditional Resources

Podium Tutorial

Instructional video tutorial for utilizing Crestron podiums.

Remote Access/VPN

Guides for PulseSecure VPN installation and use.

Follow Me Printing

Guides on how to use Follow Me Printing.

Free and Reduced Cost Internet Options

Collaboration Services

  • CarmenZoom The OSU-licensed version of the video-conferencing platform Zoom.
  • Microsoft Teams This service can act as a nexus for research team collaboration. It includes chat, video conferencing, file storage, Office 365 plugins, (Excel, PowerPoint, OneNote, et al), and Microsoft Planner for project management.
  • Office 365 - OneDrive for Business OneDrive has replaced Box as the university's cloud data storage system.

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Pulse VPN Service

For Students, Faculty & Staff: Accessing College of Engineering Citrix Remote Virtual Machines

Windows guides for remote access & VPN:

MacOS guides for remote access & VPN:

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Webinar Toolkit

Webinars can be hosted through CarmenZoom, but are different from regular Zoom meetings. A webinar is a live, online, interactive presentation which is designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. Attendees have the ability to interact via Q&A, limited chat and to answer polling questions.

Additional Webinar Information:

Graphics/Backgrounds for Webinars:

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Contact Us

Phone: (614) 688-2828

Email: etshelp@osu.edu

Virtual Helpdesk: 
ets.osu.edu/vhd (opens Zoom)
 Virtual Helpdesk Hours:
  M-F 9:00 A.M.-12:00 P.M.
  M-F 1:00 P.M.-4:00 P.M.

Service Desk Locations:

Business Hours:
M-F 8:00 A.M.-5:00 P.M.

View My Tickets & Requests:
https://go.osu.edu/etsportal (external site)

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