Service Catalog Quick Reference Guide

Not sure where to start with the ETS service catalog? Use the categories below to get help with the specific area you need. You can also scroll down the page to browse the list of topics. 

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#classrooms
An isometric illustration of a classroom with several computer terminals
Classrooms and Labs
#carmen
An isometric illustration of a teacher standing in front of a large video screen
Carmen and Teaching
#datastorage
An isometric illustration of server racks
Data Storage and Backup
#emailandcommunication
An isometric abstract illustration of a woman standing in front of a giant tablet screen and webcam, with a virtual meeting being shown on the screen. Floating in the air near the screen are speech bubbles and envelopes, representing email communication and instant messaging technology
Email and Communication
#employees
An isometric illustration of workers using computers in desk cubicles
Employees, Guests, and Training
#hardware
An isometric abstract illustration of a man using a computer at a desk, while various software interfaces float in the air around his monitor
Hardware and Software
#remoteaccess
An isometric abstract illustration of users working with remote computing services
Remote Access, Wireless, and Virtual Desktop
#research
An isometric illustration of researchers in a laboratory
Research
#websites
An isometric abstract illustration of a man in front of a giant phone screen, computer screen, and tablet screen. Various shapes representing website components float in the air near the screens.
Websites, Networking, Server Hosting, and Applications
An isometric illustration of a classroom with several computer terminals

Classrooms and Labs

The teaching and learning spaces that ETS supports on campus.

Accordions

An isometric illustration of a teacher standing in front of a large video screen

Carmen and Teaching

Instructional design, remote learning, and using the Carmen system.

Accordions

An isometric illustration of server racks

Data Storage and Backup

Sed lectus. Pellentesque posuere. Proin faucibus arcu quis ante. Aenean massa. Integer tincidunt.

Accordions

An isometric abstract illustration of a woman standing in front of a giant tablet screen and webcam, with a virtual meeting being shown on the screen. Floating in the air near the screen are speech bubbles and envelopes, representing email communication and instant messaging technology

Email and Communication

Sed augue ipsum, egestas nec, vestibulum et, malesuada adipiscing, dui. 

Accordions

An isometric illustration of workers using computers in desk cubicles

Employees, Guests, and Training

Accounts, devices and training for staff and visitors.

Accordions

An isometric abstract illustration of a man using a computer at a desk, while various software interfaces float in the air around his monitor

Hardware and Software 

Vivamus laoreet. Vestibulum rutrum, mi nec elementum vehicula.

Accordions

An isometric abstract illustration of users working with remote computing services

Remote Access, Wireless, and Virtual Desktop

Suspendisse pulvinar, augue ac venenatis condimentum.

Accordions

An isometric illustration of researchers in a laboratory

Research

Proin sapien ipsum, porta a, auctor quis, euismod ut, mi. 

Accordions

An isometric abstract illustration of a man in front of a giant phone screen, computer screen, and tablet screen. Various shapes representing website components float in the air near the screens.

Websites, Networking, Server Hosting, and Applications

College-hosted websites and custom applications.

Accordions

Contact Us

Phone: (614) 688-2828

Email: etshelp@osu.edu

Virtual Helpdesk: 
  ets.osu.edu/vhd (opens Zoom)
  M-F 9:00 A.M.-12:00 P.M.
  M-F 1:00 P.M.-4:00 P.M.

Service Desk Locations:
  1012 Smith Lab
  244 Hitchcock Hall

Business Hours:
  M-F 8:00 A.M.-5:00 P.M.

View My Tickets & Requests:
  go.osu.edu/etsportal (external site)

Looking for something specific?
  
Check our Service Catalog Quick Reference Guide

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