COE Virtual Desktop
Engineering Technology Services provides access to many pieces of key software via our COE Virtual Desktop service, which allows students and instructors to access applications from almost any internet-connected device.
COE Virtual Desktop is secure and convenient, allowing access without requiring a VPN and across many of your devices. Applications and desktops are run on high-performance systems through high bandwidth networks, ensuring a quality experience for both instructors and students that supports education.
Connecting with Windows
Connecting to Virtual Desktop using the client requires Windows 10 or higher.
Video Tutorial
- Download and install the latest version of the Citrix Workspace application from the Citrix Website.
Do not enable Single Sign On or App Protection during the install. - After installation is complete, select "Add Account".
- Enter “apphub.coeit.osu.edu” for the server address and select “Continue”.
- Sign In with your OSU University name.# credentials.
- Select “COEStore” and click “Select”.
- Log on with your OSU University name.# credentials.
- Once logged in you can select how you want to use the COE Virtual Desktop:
- Select "COE" from the "Desktops" or "Favorites" tab to launch the Desktop Viewer.
- You may also have selected standalone virtualized applications under the "Apps" tab.
- Select "COE" from the "Desktops" or "Favorites" tab to launch the Desktop Viewer.
- When you are finished, select "Sign out" by clicking the Start Menu and then your Account icon.
Connecting with MacOS
Connecting to Virtual Desktop with the latest client requires MacOS 10.15 Catalina or higher. See "troubleshooting" below for older clients.
Video Tutorial
- Download and install the latest version of the Citrix Workspace application from the Citrix Website.
- Look for the downloaded disk image (DMG) file in your Downloads folder, click to open it:
- Double-click on the installation package to start the install:
- When prompted to confirm if you wish to run the installer program. click on the "Allow" button:
- Proceed with the installation of the Citrix client, following the wizard - no changes are needed from the default options. Once you reach the completion of the installation wizard, check the box to "Add Account" and click on the "Continue" button:
- When prompted to remove the installer, select "Move to Trash", as we won't need it further at this point:
- Enter “apphub.coeit.osu.edu” for the server address and select “Continue”.
- Sign In with your OSU University name.# credentials.
- Click “COEStore”.
- Once logged in you can select how you want to use the COE Virtual Desktop:
- Select "COE" from the "Desktops" or "Favorites" tab to launch the Desktop Viewer.
- You may also have selected standalone virtualized applications under the "Apps" tab.
- Select "COE" from the "Desktops" or "Favorites" tab to launch the Desktop Viewer.
- When you are finished, select "Sign out" by clicking the Start Menu and then your Account icon.
Completing Citrix Instructions for properly uninstalling Workspace/Receiver for MacOS and re-following the instructions above will fix a majority of MacOS connection issues.
If you receive a prompt when launching a Citrix resource that states 'You have not chosen to trust "InCommon RSA Server CA"', the issuer of the server's security certificate" follow the steps below.
- Download the latest certificate file.
- Double click the downloaded file most likely in your Mac user downloads folder.
- Keychain Access application will launch and verify "InCommon RSA Server CA" is in the list.
- Close Keychain Access application.
- Relaunch Citrix Workspace application and launch the desired resource.
When the Virtual Desktop connection is established, you may get this security prompt about disk access (from the Virtual Desktop to your Mac's hard disk):
Check the box to "Don't ask me again" and click on the option "Read & Write" to grant the Virtual Desktop access to your local disk so you can store or access files between the College Virtual Desktop PC and your Mac.
Connecting with iPad
Video Tutorial
- Install Citrix Workspace from the Apple App Store.
- Open Citrix Workspace and select “Get Started”.
- Enter “apphub.coeit.osu.edu” for the server URL and select “Continue”
- Sign In with your OSU University name.# credentials.
You prompted to enable “Touch ID” or select “Not Now”.
- Choose “COEStore” and “Continue”.
Login with OSU University name.# credentials if asked.
- Select the + sign tab on the left edge of the screen.
- Select + sign by your class or major image from the COEStore tab to add to the Favorite screen.
- That will pin the COE Virtual Desktop into the main menu. Tap the "COE" icon to start the Virtual Desktop connection
- This will start the COE Virtual Desktop connection.
- When connecting for the first time, you may see a prompt asking to receive notifications.
You can tap on "Allow" to let the Citrix Workspace app do so.
Connecting via Web
For operating systems and devices not covered in other instructions above, the COE Virtual Desktop will work in most HTML5 capable browsers, including on most Android devices and Linux distributions. This can also be used if you are unable to complete any of the other options.
Video Tutorial
- Browse to "https://apphub.coeit.osu.edu”.
- Sign In with your OSU University name.# credentials.
- Select “Use light version”.
- Once the page is loaded, select the "Desktops" section where you can find the "COE" Desktop.
Click on it to open the Virtual Desktop connection.
- Your virtual desktop will launch in a second tab of the browser.
