IT News You Can Use - January 3

Posted: January 3, 2023


Did You Know?

ETS Client Services has a new service desk location in room 244 Hitchcock Hall for in person service for our customers.  This is in the former EED department office.  The new location is staffed on regular business days 8:00 A.M. to 5:00 P.M., as is our location in 1012 Smith Lab

The ETS Virtual Help Desk has new hours effective Tuesday, January 3.  ETS can provide assistance through the VHD from 9:00 A.M. to 12:00 P.M. and 1:00 P.M. to 4:00 P.M. Monday through Friday on regular business days.

Accessibility Tips and Tricks

A few weeks ago, we discussed creating accessible data tables.  This week let's learn about lists!  Creating accessible ordered or unordered (bulleted) lists is as easy as using the built-in "list" features in Word.  As always, use lists only to share information, and not as a form of layout or design.  To learn more about creating accessible lists, check out the Microsoft Word Accessibility Guidelines page and navigate to the “Lists and Tables” accordion tab. 

Upcoming Work

  • Tuesday, January 3 at 11:30 P.M. and lasting about an hour, ETS will be upgrading storage server software. This update only affects data shares (S:\ drive). There is a small risk of storage connections experiencing brief pauses in service during the upgrade. Storage transactions interrupted by these pauses will resume normally after a short period of time.


  • Between Wednesday, January 4 at 11:00 P.M. and Thursday, January 5 at 3:00 A.M., ETS will be performing core network maintenance. During this period there may be brief interruptions to all ETS networks. This will include all Engineering buildings on main campus, west campus, TRC and the Airport. It may also affect inbound services such as the Pulse VPN and other remote connections. Wireless networks are not affected by this work.


  • Between 11:00 P.M. Thursday, January 5 and 2:00 A.M. Friday, January 6, ETS will be performing core network maintenance. During this period there may be intermittent network outages to central services including storage (S:\ and U:\ drives) and Citrix connectivity.  Wireless networks are not affected by this work.