Accessibility Request and Complaint Process
Requests
To request an accessibility accommodation for a student or staff follow the process listed below:
- Requester creates ticket on the ETS website. The ticket goes to ETS Digital Accessibility Coordinator (DAC). (ticket tracking begins here) Responses to tickets have a one business day turnaround time.
- If the ticket is a request for accommodations, the DAC will respond appropriately and notify the Digital Accessibility Services (DAS) Center (614-292-1760) within one business day.
- Materials should be made accessible within 10 business days. The requester can work with the DAC and others to make materials accessible.
- The requester should make a valiant effort to make the materials accessible. If materials cannot be made accessible within 10 days, a discussion between DAS, the DAC and the requester will be scheduled.
Complaints
All accessibility complaints must be filed with the DAS Center following the process outlined below:
- If the ticket is a complaint, the DAC must complete a Digital Accessibility Complaint Form AND call the DAS Center (614-292-1760) within one business day.
- Close out/ Resolve ticket once request is made accessible or complaint form is filed.
Contact Us
Phone: (614) 688-2828
Email: etshelp@osu.edu
Virtual Helpdesk:
ets.osu.edu/vhd (opens Zoom)
Virtual Helpdesk Hours:
M-F 9:00 A.M.-12:00 P.M.
M-F 1:00 P.M.-4:00 P.M.
Service Desk Locations:
Business Hours:
M-F 8:00 A.M.-5:00 P.M.
View My Tickets & Requests:
https://go.osu.edu/etsportal (external site)
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